Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Penicuik | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Penicuik is a GPhC registered online pharmacy weight loss clinic serving patients in Penicuik, UK. We act as the data controller for the personal information you provide to us. Our GPhC registration number is 9012511.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following information:

Personal details: Full name, date of birth, address, and contact information
Health information: Medical history, current medications, weight, BMI, and other clinical data relevant to your weight loss treatment
Payment information: Billing details processed securely through our payment provider
Technical data: IP address, browser type, and pages visited on our website
Communications: Records of any messages, emails, or consultations between you and our pharmacy team

3. How We Use Your Data

We process your personal data for the following purposes:

To assess your suitability for weight loss treatments and provide pharmacist-approved consultations
To dispense and deliver your medication, with delivery completed within 1 working day of pharmacist approval
To maintain accurate patient records as required by pharmacy law and professional standards
To communicate with you regarding your orders, treatment progress, and any clinical concerns
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To improve our services and website experience

The lawful bases we rely on include contractual necessity, legal obligation, and where required, your explicit consent for processing special category health data.

4. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

Essential cookies: Required for the website to function correctly, including session management and security
Analytics cookies: Help us understand how visitors use our site so we can improve performance
Functional cookies: Remember your preferences to enhance your experience

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

5. Sharing Your Data with Third Parties

We do not sell your personal data. We may share your information only where necessary with:

Dispensing and fulfilment partners: To process and deliver your medication
Payment processors: To handle transactions securely
Healthcare professionals: Including GPs or specialists where clinically appropriate or required for your safety
Regulatory bodies: Such as the GPhC or NHS bodies, where we are legally required to do so
IT and software providers: Who support our clinical and operational systems under strict data processing agreements

All third parties are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and pharmacy regulatory guidance. Financial records are kept for 6 years as required by HMRC. After the applicable retention period, data is securely deleted or anonymised.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. Our systems are regularly reviewed to maintain security standards appropriate to a regulated pharmacy service.

8. Your Privacy Rights

Under UK GDPR, you have rights in relation to your personal data, including the right to access the information we hold about you, request corrections, ask for your data to be deleted in certain circumstances, restrict or object to how we use it, and request a copy of your data in a portable format. To exercise any of these rights, please contact us using the details below and we will respond within 48 hours.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch:

Pharmacy Weight Loss Penicuik
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all data-related enquiries within 48 hours.